Submit
Send your concern with enough detail for review.
Complaints & Feedback
A clear route for concerns and feedback.
Use this page to submit a complaint, concern or feedback. Please include relevant facts, dates and contact details.
Process
How complaints and feedback are handled.
Acknowledge
iPivot will acknowledge receipt and provide a complaint reference where practicable.
Review
The matter will be reviewed fairly by the appropriate function, with conflicts escalated.
Respond
You will be kept reasonably informed and receive an outcome when the review is complete.
Official Complaints Channel
Email ir@ipivot.asia
Send your complaint to ir@ipivot.asia. Include your name, contact details, relevant dates, people involved, supporting facts and the outcome you are seeking.
Please do not send passwords, identity-document images or bank credentials by ordinary email.
Complaint records and outcomes are maintained in accordance with iPivot’s complaints process. General enquiries should continue to use Ar or rmo@ipivot.asia.